Based on what I've gathered from real-life United crewmembers, the first few days after 9/11, as the airline got back into the air after a few days of total shutdown of the US airspace, were a very emotional experience. Instead of elite customers yelling at flight attendants for not giving them the royalty treatment, they thanked each other and bonded like family members.
Snopes.com, a website which tracks and debunks urban legends, came across a story from United 564, which flew from Denver to Washington Dulles, the first day the US airspace was re-opened. The pilot of that flight gave specific instructions on how to fight back against another terrorist attack, as soon as the aircraft door was closed. His words are very poignant - they are less about fear, and more about hope and humanity. (Far preferable to a pilot on a competing airline, who tried to convert his passengers to Christianity, and scared them instead.) Snopes.com verified the story as being true.
Snopes.com
I love flight crews that report to their jobs with pride and passion. It's harder to see that given the worsening treatment for flight crews today, but nevertheless, my safety is the most important concern for these unsung heroes. The good treatment I've gotten from the vast majority of Sarah's coworkers is one key reason why I continue to fly her airline (and now count myself as an elite customer). I must make sure that Sarah carries this spirit of service as she continues her job.
If Kwan Yin represents the ultimate in kind-hearted transgender women, and "Ann" Coulter (widely believed to be trans, partly because of her Adam's apple and masculine appearance but more importantly because she's said things that a misogynistic male Log Cabin Republican would love to say) the ultimate in the most vile, I want Sarah to be found near the Kwan Yin end of the spectrum, certainly.
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